Your Privacy Is Our Priority

1. Introduction and Scope

This privacy policy has been prepared by the operator of the ozwin online gaming platform (https://ozwin.cam). This policy applies to all individuals who use our website from Bangladesh or anywhere else.

We believe you should have full control over your personal information. This document therefore provides complete transparency about what data we collect, why we collect it, and how it is used.

By registering on the ozwin platform or continuing to use our services, you are considered to have given your consent to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.

2. What Information We Collect

We collect the following types of information to provide our services, ensure security, and meet legal obligations:

2.1 Information You Provide Directly

• Full name and date of birth (required for age verification)
• Email address (for account communication and security notifications)
• Mobile number (for identity verification and transaction confirmation)
• Password (stored in encrypted form — never as plain text)
• Payment account details (bKash, Nagad or Rocket number)
• National ID or passport details (for mandatory KYC verification)

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system and device language
• Traffic source, page visit sequence and duration
• Information collected through cookies and similar tracking technologies
• Game activity logs — which games were played, bet amounts, win and loss records

2.3 Information Received from Third Parties

• Transaction confirmation data from payment gateways
• Information from fraud prevention and identity verification services

3. Purpose of Data Use

We use the information we collect only for the following legitimate purposes:

3.1 Service Operation and Improvement

• Account creation, management and verification
• Processing deposits and withdrawals
• Personalising the gaming experience and providing recommendations
• Managing bonuses, cashback and VIP rewards
• Resolving customer service requests

3.2 Security and Compliance

• Preventing unauthorised access to accounts
• Detecting fraud, money laundering and suspicious activity
• Age verification — accounts are approved only for those aged 21 or above
• Maintaining compliance with applicable laws and regulations

3.3 Communications

• Sending transaction confirmation notifications
• Important messages relating to account security
• Information about bonuses and promotional offers, where you have given your consent
• Notice of changes to the privacy policy or terms and conditions

4. Data Sharing and Disclosure

ozwin never sells your personal information. We share information with specific third parties only in the following circumstances:

4.1 Service Provider Partners

• Payment processors (bKash, Nagad, Rocket) — solely for the purpose of completing transactions
• KYC and identity verification service providers
• Game software providers — only the minimum information necessary for game operation
• Data hosting and cloud service providers

All third parties listed above are bound by legal confidentiality agreements with us and are obliged to use your information only for the specified purpose.

4.2 Legal Obligations

We may disclose relevant information in response to a court order, a lawful request from a law enforcement authority, or a legal obligation. Such disclosure is always limited to the minimum information necessary.

4.3 Business Transfers

In the event of a company merger or acquisition, user data may be transferred. In such cases we will notify you in advance, and the new entity will be required to provide the same or a higher standard of privacy protection.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of our site.

5.1 Types and Purpose of Cookies

• Essential cookies: Required to maintain login sessions, ensure security and operate the core functions of the platform. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings.
• Analytical cookies: Collect site usage statistics to help improve our services.

5.2 Managing Cookies

You can control or decline cookies from your browser settings. However, disabling essential cookies may cause some important platform functions to not work properly.

6. Data Protection and Security

ozwin has implemented industry-standard technical and organisational measures to ensure the security of your personal information.

6.1 Technical Security Measures

• SSL/TLS encryption used for all data transmission — you will see the padlock icon in your browser
• Passwords stored using industry-standard hashing algorithms — never in plain form
• Payment information processed in a PCI-DSS compliant environment
• Regular security audits and vulnerability assessments
• Automated fraud detection system to identify suspicious activity

6.2 Organisational Security Measures

• Only authorised personnel have access to personal information
• All staff receive regular data protection training
• A defined procedure is in place for rapid response in the event of a data breach

7. Data Retention Period

We do not retain your personal information for longer than necessary. We follow the principles below in determining how long data is kept:

• Active account data: retained for the full duration that the account remains open
• After account closure: transaction records are kept for the minimum period required to meet legal and regulatory obligations (generally five years)
• KYC documents: retained after verification in accordance with regulatory guidance
• Gaming logs: kept for a defined period to ensure fair play and for dispute resolution
• Marketing communication consent: retained until you withdraw it

Once the defined period has passed, data is securely deleted or anonymised so that your identity cannot be identified in any way.

8. Your Rights

You have the following rights regarding your personal information, and ozwin fully respects these rights:

8.1 Access and Review

You have the right to request to see what information we hold about you. We generally respond to such requests within 30 days.

8.2 Right to Rectification

If any information stored in your profile is incorrect or incomplete, you may request that it be corrected or updated. Many details can be changed directly from account settings.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain certain data for a defined period due to legal obligations or the need for dispute resolution.

8.4 Objection and Restriction of Processing

You may object at any time to marketing communications. You also have the right to object to profiling or automated decision-making.

8.5 Data Portability

You have the right to request that the information we hold about you be provided in a structured, machine-readable format.

9. Privacy of Minors

The ozwin platform operates strictly for those aged 21 or above only. We do not knowingly collect any personal information from minors.

Age verification is mandatory at the time of registration. If a person registers using false information and this is subsequently proven, the account in question will be closed immediately and the collected information will be securely deleted.

If you believe a minor has registered on our platform, please notify our support team immediately.

10. Third-Party Services

Various game software providers are integrated into our platform. These providers may have their own privacy policies. We are not responsible for their privacy practices, but we work only with trusted and established game providers.

For payment services — the privacy policies of bKash, Nagad and Rocket apply. During payment processing you will interact directly with these providers and their policies will apply at that point.

11. Changes to the Privacy Policy

We may update this privacy policy from time to time to keep pace with business needs, legal changes or improvements to our services.

For significant changes we will take the following steps:

• The "Last Updated" date at the top of this page will be changed
• Registered users will be notified of the changes by email
• For important changes, a notification may be displayed on the platform at the time of login

Continuing to use the service after a policy update means you are consenting to the updated policy. If you do not agree with the changes, you may request that your account be closed.

12. Contact Us

If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact our privacy team.